Legal

Disengagement & Closure Policy

Effective 2026-06-16.

A LawPassport demand is limited-scope legal work — a licensed North Carolina attorney is hired for a specific, defined task, not to handle your entire matter open-endedly. This page explains, in plain language, when that representation concludes, how you'll know, and what happens afterward.

When representation concludes

Your attorney's representation on a matter ends at any one of these points:

  • Resolved. The landlord complies or the matter is satisfied at the tier you paid for. The attorney completes the work for that tier and the engagement concludes.
  • You decline to escalate. The landlord's response calls for further work and a higher tier, and you choose not to proceed. The representation concludes at the tier already paid.
  • Non-payment of a later tier. The matter needs follow-up work, you're given a window to continue, and the window closes without payment. The matter pauses, then closes at the current tier.
  • Attorney recommendation. After reviewing the facts and the landlord's response, the attorney concludes the claim doesn't support proceeding further and advises against it. The attorney explains why, and the engagement concludes.

You'll always get a closing letter

At every closing point, we send you a disengagement letter. It states the date the representation concluded, summarizes what was done, and confirms that you are now representing yourself on this matter. This creates a clean, dated end to the attorney-client relationship so there's no confusion about where things stand.

What changes once representation ends

  • You represent yourself. The attorney is no longer acting on your behalf on this matter unless and until you re-engage.
  • The landlord's side may contact you directly. While you were represented, the other side dealt with your attorney. Once representation ends, the landlord or their representatives may contact you directly again.
  • If opposing counsel was involved, they're notified. When a lawyer had entered the matter on the landlord's side, we send an affirmative notice that representation has concluded, so they know they may now deal with you directly. Your attorney confirms that notice before it goes out.

You can re-engage anytime

Closing a matter is not the end of the road. If you decide later that you want to keep going — the next day or weeks later — you can re-engage for the next tier. Your file stays intact, and the attorney picks up where things left off. You're never penalized for pausing.

Other resources

If your matter is closed and you need help, North Carolina has free and low-cost legal resources, including Legal Aid of North Carolina and your local legal services organizations. Questions about your own matter? Email hello@lawpassport.com.